Terms & Conditions

1. INTRODUCTION
  1. The disclaimers, policies and terms and conditions on this page (from now on referred to as ‘Terms’ and ‘Conditions’) shall govern the order, sale and delivery of goods or services from Van Acht as well as the use of this website by any customer or person (from now on referred to as ‘you’, ‘your’,‘ user’, ‘customer’)
  2. The Terms apply to all users/customers/visitors of our website.
  3. If you access and use this website, you accept and agree to be bound by and comply with the Terms and Conditions. If you do not agree to the Terms and Conditions contained herein, you are not authorised to access our website, use any of our website’s services or place an order on our website.
2. WAIVER
  Any failure on our part to exercise or enforce any right or provision of any of our terms and conditions set out will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is written to you.
3. SEVERABILITY
  If any of the provisions of our terms or conditions are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will, to that extent, be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
4. VARIATION
  1. VAN ACHT may, at its sole discretion, change or amend any of these terms, conditions, or policies without notification. The user is responsible for ensuring that he or she is satisfied with the terms and any amendments that may have been affected.
  2. Using the website after any amendments have been made shall deem your acceptance of such changes. Should you not agree with any of the terms or amendments made, you should not proceed to transact with us either in-store or through this website.
5. ERRORS. OMISSIONS AND PRODUCT DESCRIPTIONS
  1. While all reasonable effort is made to provide accurate product information (including pricing, availability, features and descriptions), we do not accept liability and shall not be held liable for any loss or claim due to such error or inaccuracy. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after an order has been submitted, in which case, where the correction is significant, we will take all reasonable effort to inform affected customers.
  2. Product descriptions on this website are for marketing purposes only and are presented in a simple, easy-to-understand format. They are by no means exhaustive technical information sheets. Some terms may be used broadly or for specific purposes only.
  3. Colour Descriptions: Descriptions and depictions of colour may not be 100% accurate. Although our photographers and graphic designers do their best to portray items as accurately as possible, various factors, including monitor and screen calibration, may influence the colour displayed on the screen.
  4. Natural timber colours vary in the same species.
6. PRICING AND STOCK
  1. All prices advertised on our website include a VAT of 15%.
  2. Prices published on the website apply to in-stock products only. If a specific product is sold out and a customer places an order or enquiry before a price, specification, or promotion is updated, we will inform the customer of any changes before processing the order. Should the customer not accept this, we reserve the right to cancel the order or any part thereof.
  3. While the vast majority of items listed on this website are in stock, there may be occasions when items are temporarily out of stock or when a waiting period applies due to a product having to be custom-made.
7. DELIVERY AND INSPECTION OF GOODS
  1. Prices advertised on this website exclude delivery.
  2. No orders shall be dispatched until payment has cleared in our account.
  3. Depending on the size of the order and the exact delivery location, our standard delivery period is either 3-5 days, 5-10 days or 10 days and longer from the payment date. Longer delivery periods may be applicable for orders placed during or leading up to the festive season, 15 November (15 to 31 December); such delivery timelines are to be published on the website during this time.
  4. Deliveries shall be done on weekdays during the courier/transporter’s standard daytime service hours. After-hour deliveries shall be subject to surcharges. Deliveries to outlying areas such as farms or small towns may take longer and be subject to additional charges. If goods have arrangements and/or attempts are unsuccessful due to customers not responding or cooperating, goods will be returned to our warehouse, and the customer may be held liable for the return costs incurred.
  5. The customer shall be responsible for inspecting the goods delivered correctly.
  6. Customers should ensure that the correct number of items indicated on the waybill is received before signing the waybill. The number of items may not correspond to the number you purchased, as more than one item may be packaged in a single carton. The number of items, as indicated on the waybill, should be verified by the customer or his representative. Customers should never sign as having received more packages than what was delivered as this could jeopardise claims of liability against the courier and may result in the loss being for the customer’s account.
  7. Delivery is only guaranteed to the delivery address supplied by the customer. The identity of the person receiving goods cannot be verified. Individuals accepting the goods at the delivery address on the delivery date shall be considered authorised by the customer to receive delivery on their behalf and shall also be responsible for checking for damages or shortages as per clauses 7.4 and 7.6 above.
  8. Any discrepancies, damages, or shortages on any delivery must be reported to us within 48 hours of delivery by submitting this claim using our online Customer Care form (link at the bottom of the Van Acht.co.za homepage). If the report was successfully submitted, an automated message will be sent to the customer, who will serve as proof of submission.
  9. Unless otherwise specified, orders shall be delivered by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products or any other particular service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to the door, this shall be strictly at the risk and cost of the customer, and Van Acht does not take any responsibility for any damages, losses or other claim resulting from these additional services.
8. RETURN POLICY
  1. Once an order has been placed with VAN ACHT through the website, confirmed by VAN ACHT, and sent by the manufacturer to the client, the client cannot return the goods ordered unless they are damaged during delivery.
  2. The customer must ensure that the correct product for its application has been ordered and that the quantities and the specific sizing are correct.
  3. VAN ACHT warrants that the goods dispatched from the manufacturer are in good order. Should goods be received damaged, condition notes must be made on the weigh bills, and VAN ACHT must be notified within 24 hours of receiving the delivery. Damaged goods will then be replaced free of charge.
  4. If Van Acht is not notified within 24 hours of delivery, any further claims will be null and void.
  5. If the product fails due to factory defaults, the manufacturer shall bear the transport charges for products returned for refund under the manufacturer warranty.
  6. Any products that need to be returned due to manufacturer defaults must be ready for collection by our transporters no later than three days after the initial delivery; otherwise, if the goods are not ready for collection by this time, the item will no longer be accepted for refund.
  7. Items returned without original packaging materials may be subject to the deduction of reasonable surcharges of up to 15% of the purchase price.
  8. Products returned must be adequately packaged in the original packaging and be in as-new condition. Where the original packaging was discarded, the customer shall ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. If our transporters collect an item that is not packaged correctly or where they assisted the client with packaging, this shall be done at the customer’s own risk.
  9. Refunds may take up to 7 (seven) days from receipt of returned goods, subject to the return meeting the criteria for a refund. Where Van Acht has determined deductions or surcharges to be deducted from the refund, such amounts shall be communicated to the customer and only after agreement on the final refund amount has been reached will refunds be processed for payment.

GUARANTEES
1. If, within one year of purchase (particular solid Meranti doors and windows have a 5-year guarantee – please check with us), any of Van Acht’s products have proven to be defective because of faulty workmanship or materials, Van Acht undertakes to have the defective product (or any part thereof) repaired, or at their discretion replaced free of charge, subject to the following terms and conditions:
2. The product shall have been used exclusively for its designed purpose and used, maintained, and handled by the installation procedures and handling recommendations as detailed on our website and with the pamphlet accompanying the delivery.
3. The purchaser must produce proof of purchase from Van Acht when requesting a product service under this guarantee.
4. The claim will not be considered if the agreed payment conditions are not adhered to.
5. For replacement or repair of the product, the guarantee for the new or repaired product shall be valid only for the unexpired period of the original guarantee period.
6. Special damages resulting from any defect in the product are expressly excluded from this guarantee.
7. The Guarantee shall not apply to malfunction or damage resulting from accidents that occur during transit and/or handling, product misuse, improper use, abuse, neglect or negligence by the purchaser or anybody else, use inconsistent with the technical and/or safety standards, malfunction or damage due to unforeseen accidents, wear and tear, or any other external factors beyond Van Acht control, or to any product installed, repaired, adjusted, rebuilt, modified, changed or converted by any person (including the purchaser) other than Van Acht.
8. Due to excessive heat build-up, this guarantee does not cover timber door panels painted black.
9. If, at any time during the Guarantee Period, any part of the product is replaced with a part not supplied or approved by Van Acht or the product has been dismantled or repaired by a person not authorized by Van Acht, the purchaser shall not be entitled to any rights and/ or remedies under this guarantee.
10. The purchaser’s sole and exclusive remedy under this guarantee against Van Acht is for the repair (or, at Van Acht’s discretion, the replacement) of the product or any part/s. No other remedy shall be available to the purchaser, including, but not limited to, incidental or consequential damage or loss of any nature. In no case shall Van Acht’s liability exceed the invoiced price for the product.
11. Van Acht’s decision on all matters relating to complaints shall be final and binding on the Purchaser.
12. Van Acht does not make any representations or guarantees, express or implied, concerning the products, including any implied warranties of fitness for a particular purpose, except as expressly set forth herein. In no event shall Van Acht be liable to the user for any lost profits, special damages, indirect loss, or any other damage.
13. This warranty only covers products within South Africa’s borders. In the event of warranty claims, any product taken outside South Africa must be returned to South Africa at the customer’s cost.
IMAGES AND CONTENT
All graphical images, including product photos, logos, banners, sound or video clips, trademarks and trade names, layouts, icons or copy text displayed or incorporated in this website are the property of Van Acht or the brands, associates, suppliers or service providers it represents and is protected by law. Any unauthorised use, reproduction or distribution thereof is strictly prohibited and may only be done with the express written consent of Van Acht.
GOVERNING LAW
Any disputes arising out of or relating to the Terms and Conditions, use of our website, or our products or services offered on our website will be resolved by the laws of the Republic of South Africa without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the terms or your access to or use of our website must be brought before the courts of South Africa in the city of Pretoria, and you irrevocably consent to the exclusive jurisdiction and venue of such courts our actions as they relate to the collection, use and disclosure of Personal Information.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa, and Van Acht chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 148 Industrial Rd, Kya Sand, Randburg. Any disputes, actions or proceedings relating to the terms or your access to or use of our website must be brought before the courts of South Africa in the city of Pretoria, and you irrevocably consent to such courts’ exclusive jurisdiction and venue.
COMPANY INFORMATION & CONTACT DETAILS
This website is owned and operated by Van Acht Wooden Windows cc.
148 Industrial Rd, KYA Sands Ext 3, Randburg, Johannesburg, South Africa
info@vanacht.co.za

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